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|Services : Systems Support and Management|
If support, management and administration tasks are not being performed your systems are vulnerable. Preferred's support services provide you with a 'one stop' solution to your system management requirements.
Typically, monitoring tools will tell you how your IT systems are running overall but not how applications are performing for your end-users. Only End-End Software from Preferred details the entire end-user experience - right down to transaction level.
HP Support Contract Administration
As HP support contracts are often complex and difficult to manage, Preferred have been asked by many clients to ensure that they have the appropriate cover for their HP hardware and software and that the detailed configuration within the contracts accurately reflects that implemented.
This service begins with a systems audit which becomes the baseline for contract administration. Preferred then take responsibility to ensure any systems upgrades or amendments are communicated to HP, ensuring the client is only charged for the appropriate configuration, this approach has typically reduced the support contract bills for our clients.
Preferred Computers & Networks Ltd.